Returns and refunds

If it arrives damaged, faulty or wrong, we will put it right.

Something arrived wrong

If a bag is damaged, faulty, misspelled against your order, or in the wrong lettering, we replace it. Email us within 30 days of delivery with your order number and a photograph.

You will not be asked to post the bag back before a replacement is sent, and you will not be charged for the replacement or its shipping.

What is not a fault

• A print that is close to the preview rather than identical. The product pictures are previews, and ink on a coarse jute weave takes on its texture.
• Color that is close rather than exact. Screens are backlit and a bag is not, and jute varies a little in shade from one bag to the next.
• A name spelled the way it was typed. Please check the spelling before you pay. We print exactly what the order says.

You changed your mind

We do not accept returns for a change of mind. If you tell us quickly and we can still stop the order, we will cancel it and refund in full.

Refunds

Refunds go back to the card that paid, and take a few working days to appear once we have sent them.

Getting hold of us

Email hello@jutetotebags.com with your order number in the subject line.